You will receive a confirmation email and voucher instantly after booking.
Bank transfer payment will be on hold within 24 hours from the time of booking. You will receive a confirmation via email once the payment required is completed and verified. Failure to complete the bank transfer on the given date will automatically open the booking to others.
Full payment settlement should be done at least 5 working days upon the arrival.
Failure of the guests to show up on the date and time of booking shall result in the automatic CANCELLATION as well as forfeiture of all payments made.
Full refunds will be issued for cancelations made at least 7 days prior to the activity.
Any unutilized services of the tour package are non-refundable.
In case of force majeure, alternative tours and services shall be offered (if applicable) within the unused budget; other requested services will be subject to additional charges and approval.
In case of acts of God, fortuitous events, or any condition beyond our control, Trio Queen Travel & tours or our carriers shall not be held responsible for failure to deliver services, nor be obligated to provide additional services. Delays and/or cancellations of flights and/or boat transfer resulting from or related to weather disturbances or as mandated by the government authorities are beyond the control of Trio Queen Travel & Tours.